During the beginning portions of 2018 it is
important to plan out the year to address required
changes to your QMS, continue to meet your
customer requirements and the expectations of
your management team.
During this busy time, don't forget one of the key
principals for managing your Quality System, listen
to the voice of your customers. If you are getting
complaints, the customer cares enough to speak up
and you have an opportunity to fix the instance,
ensure that it doesn't reoccur across your other
customers and demonstrate that you are taking
their concerns seriously.
Our ASQ section takes the same approach and
welcomes your feedback from our meetings and
throughout the year so we can ensure we too are
listening to the voice of our members.
Our recent dinner meeting in York held in
conjunction with SME chapter 22 was an
unqualified success with nearly 60 attendees for an
excellent presentation on the York Plan and our
region's contributions to winning WWII.
We hope to continue that success with our
February meeting in Harrisburg on 2/14 and
speaker Craig Aiello, President of ASIX Quality,
discussing Problem Solving techniques. With
dinner, pricing and the presentation tailored for
Valentine's Day. (Spouses & Guests will be charged
the Member pricing instead of the higher nonmember
Guest pricing). At the door pricing
remains the same.