ASQ-Harrisburg
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Upcoming Chapter Programs:


Next Dinner Meeting
June 14, 2017

5th Annual Section 0503 Recognition and Awards Social Night

New News - last update March 2017

2017 World Conference on Quality and Improvment

Early Bird Pricing
Save $100 - Register on or before March 10, 2017

Focus Areas:
Risk and Change, Quality Fundamentals, Customer Focus, Quality as a Competitive Advantage, & Operational Excellence

Click for more informtation or to register

Online Certification Prep Course for CMQ/OE

Presented by ASQ Section 1302
Instructor: Mr. Rick Pennington, CMQ/OE, CQE

Class dates: March 20 – May 7, 2017
(Class Enrollment Deadline: March 12, 2017)
View brochure
Register

New officers needed for 2017:

Chair-Elect

On the Job Tip

Root Cause Analysis - Not Always an Answer

Hot Quality Links of Interest

CHAIR'S NOTE

As you begin to plan for the rest of 2017, consider planning internal audits with some of the following suggestions to ensure they are effective:

  1. Use a qualified auditor: Inexperienced internal auditors will often not dive deep enough to truly understand if a process is effective. Ensure the individual is outside of the system that they are auditing and that they understand that this process is to help the system and not penalize employees.
  2. Be careful with checklists: Checklists can be helpful tools in completing an audit but can often lead to just filling in a box without appropriate probing questions. Process audits often lead outside of the area being audited which can make checklists difficult to maintain.
  3. Not including customer specifications or requirement: Utilize this as an opportunity to ensure you are meeting your customer’s quality requirements not only the quality standard to which you may be registered.
  4. Not diving deep enough: ISO Auditors will only be able to look at higher level documents and a sampling of records. Internal auditors have more time and knowledge of the system allowing them to review in detail documents, work instructions and quality records.
  5. Findings are not a bad thing: If you identify an issue and take appropriate action during the auditing process your 3rd part auditor will likely not write a finding during their visit.
  6. Not asking enough questions: Internal Audits are designed not only to ensure that you are meeting quality standards and your own procedures but also to take the opportunity to review a process and make it better.
  7. Not involving enough staff: Internal Audits can serve as training for employees that are outside of the system being audited. Diversified employees are critical to growing companies and if your staff has an understanding how the other processes work they can make companywide improvements.
Please also plan to join us as we are continuing our speaker series with a tour of an aquaponics facility in April, a review of organization knowledge in relation to social media in May and the annual awards banquet in June. The executive committee is continuing to look for new opportunities to provide services to both current and potential members for our organization through website updates, emails and new programs and look forward to seeing you at our events.

Adam Marsh

Weather for Harrisburg, PA

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