Upcoming Chapter Programs:
SME York Chpater 22 invites ASQ-Harrisburg members to join them as they take the opportunity of "Looking Back to the Future."
For more information and to register
Visit the SME York Chapter website
SME is a professional organization that supports the manufacturing industry. Working closely with manufacturing
professionals, companies, educators, schools and communities. We share knowledge and resources that generate solutions to
manufacturing industry challenges.
Students may join ASQ as a student member for $29.00
Learn more and apply for student membership at asq.org
The World Conference on Quality and Improvement is ASQ's flagship conference. Join a broad attendee base representing a wide array of industries and over 45 countries from around the world to gain knowledge, improvement methodologies, quality tools, best practices, and networking contacts. With over 2,500 attendees, the World Conference is the ideal forum to meet quality professionals with a wide range of backgrounds and experiences.
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Root Cause Analysis -
Not Always an Answer
Hot Quality Links of Interest
Our ASQ section had an excellent first half of the
year and awards banquet with good attendance
throughout and excellent speakers like
WGAL/F&M’s Dr. Terry Madonna. We will
continue with speakers on different topics and
responsibilities that often get placed at the feet of the
quality department, like counterfeit part
control. You may hear rumbling about
transformation from ASQ headquarters, please be
assured that we are working closely with their team
to understand the changes and limit any impact felt
by our membership. The primary changes are in
relation to financial management and website
hosting, which will be regionalized over the coming
months. Finally, I recently had some interactions
helping suppliers deal with OEM rejections and
scorecards and wanted to share some insight:
Companies dealing with large OEM customers
sometimes get rejections and or returned parts. Many
times, these occurrences are accompanied by quick
turnaround corrective action requests and warnings
of how this rejection will negatively impact your
It is imperative that you investigate these situations
thoroughly. Make sure you understand exactly what
the problem is, when and where it was created and
who is responsible. If the problem is to truly be
corrected, you need to do this for your own company
as well as your customer. Remember, this black
mark won’t go away just because you ignore it.
Sometimes this investigation may show that; a) the
parts are very old, b) the damage was caused by the
customer, or c) you never even made the parts in
question. Wherever the investigation leads we need
to work with our customer in a positive way to help
solve the issue.
On the large OEM customer side, if they are truly
interested in improving supplier quality rather than
cranking out computer score cards then they need to
first investigate “supplier rejections” thoroughly
themselves if the root cause is to be addressed.
Thank you for your continued support of ASQ and
we look forward to seeing you in September.