ASQ-Harrisburg
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Upcoming Chapter Programs:


Next Dinner Meeting
November 8, 2017

Dealing with Difficult Team Members and Stakeholders

New News - last update October 2017

ASQ Harrisburg offering Scholarship

The Harrisburg Section of the American Society for Quality (ASQ) is pleased to announce the launch of an ASQ Section Member benefit scholarship to support members or their immediate families who are enrolled fulltime in college or university science, technology, engineering, and math (STEM) programs of study.

Applications must be received on or before December 31, 2017.

For more information and to apply: View flyer

Fall 2017 Quality Conference

Presented by ASQ Section 505 Philadelphia
17 Speakers Presenting Outstanding Quality Topics on: Device/Drug, Lean 6 Sigma, ISO/Audit, & Healthcare (.8RUs)

Conference date: October 25, 2017 7:30 AM to 4:00 PM
Location: Desmond Hotel, 1 Liberty Blvd, Malvern PA 19355 Telephone (610) 296-9800
View flyer
Register

2018 World Conference on Quality and Improvment

Theme:
The Innovation of You

Focus Areas:
Quality 4.0: The Future of Quality Starts Here, Risk and Change, Building and Sustaining a Culture of Quality, Quality Fundamentals in the Digital age, and Master's Series

Click for more informtation or to register

New officers needed for 2017:

Chair-Elect

On the Job Tip

Root Cause Analysis - Not Always an Answer

Hot Quality Links of Interest

CHAIR'S NOTE

As you begin to plan for the rest of 2017, consider planning internal audits with some of the following suggestions to ensure they are effective:

  1. Use a qualified auditor: Inexperienced internal auditors will often not dive deep enough to truly understand if a process is effective. Ensure the individual is outside of the system that they are auditing and that they understand that this process is to help the system and not penalize employees.
  2. Be careful with checklists: Checklists can be helpful tools in completing an audit but can often lead to just filling in a box without appropriate probing questions. Process audits often lead outside of the area being audited which can make checklists difficult to maintain.
  3. Not including customer specifications or requirement: Utilize this as an opportunity to ensure you are meeting your customer’s quality requirements not only the quality standard to which you may be registered.
  4. Not diving deep enough: ISO Auditors will only be able to look at higher level documents and a sampling of records. Internal auditors have more time and knowledge of the system allowing them to review in detail documents, work instructions and quality records.
  5. Findings are not a bad thing: If you identify an issue and take appropriate action during the auditing process your 3rd part auditor will likely not write a finding during their visit.
  6. Not asking enough questions: Internal Audits are designed not only to ensure that you are meeting quality standards and your own procedures but also to take the opportunity to review a process and make it better.
  7. Not involving enough staff: Internal Audits can serve as training for employees that are outside of the system being audited. Diversified employees are critical to growing companies and if your staff has an understanding how the other processes work they can make companywide improvements.
Please also plan to join us as we are continuing our speaker series with a tour of an aquaponics facility in April, a review of organization knowledge in relation to social media in May and the annual awards banquet in June. The executive committee is continuing to look for new opportunities to provide services to both current and potential members for our organization through website updates, emails and new programs and look forward to seeing you at our events.

Adam Marsh

Weather for Harrisburg, PA

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